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HMIS Chatbot

Internal Softwares

We developed an AI-powered chatbot and interactive user guide system for a HMIS platform to enhance adoption, simplify training, and support a pitch for a tender. The project combined AI, real-time assistance, and embedded training to ensure user readiness and showcase innovation in public healthcare tech.

Aug 20, 2023

4 weeks

AI Chatbot, Training, Whatsapp API

Problem Statement

Rodic needed to ensure that users of Bihar's HMIS system could quickly understand and adopt key platform features without manual training. At the same time, they sought to demonstrate innovation and successful adoption strategies for the upcoming Madhya Pradesh HMIS tender. Without scalable, embedded training, both usability and stakeholder confidence were at risk.

Problem Statement

Rodic needed to ensure that users of Bihar's HMIS system could quickly understand and adopt key platform features without manual training. At the same time, they sought to demonstrate innovation and successful adoption strategies for the upcoming Madhya Pradesh HMIS tender. Without scalable, embedded training, both usability and stakeholder confidence were at risk.

Approach

We built a feature-specific AI chatbot using GPT 3.5, integrated visual aids and training videos, and developed dockable user manuals using Scribe. The system empowered users to learn within the software interface. We also created a pitch deck for the Madhya Pradesh HMIS tender, highlighting chatbot usage data and user feedback as proof of success and innovation in Bihar's deployment.

Solution Overview

Solution Overview

Our solution delivered AI-enabled contextual support, interactive documentation, and a high-impact pitch for Rodic’s next-state tender. By embedding learning directly into the HMIS platform, we enhanced user adoption while equipping Rodic with a compelling story for scale and replication across regions.

Solution Overview

Our solution delivered AI-enabled contextual support, interactive documentation, and a high-impact pitch for Rodic’s next-state tender. By embedding learning directly into the HMIS platform, we enhanced user adoption while equipping Rodic with a compelling story for scale and replication across regions.

Impact

The chatbot and guide system transformed the Bihar HMIS platform into a self-sufficient learning environment. It improved user understanding, accelerated feature adoption, and strengthened Rodic’s Madhya Pradesh bid by turning real-world usage into a live case study for impact-driven innovation.

90% reduction in support queries

90% reduction in support queries

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