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Website and Whatsapp Chatbot

Internal Softwares

We built a multilingual Shopify platform with POS and CRM sync, WhatsApp bot integration, and real-time PowerBI dashboards to streamline retail and drive rural digital commerce.

Apr 9, 2025

12 week

UX, Shopify, Dashboards, WhatsApp Bot, CRM

Problem Statement

Innovative India Agritech faced a disconnected digital setup across online Shopify sales, in-store POS, and communication channels. Customers lacked multilingual access, dealers couldn't sync with inventory in real time, and leadership had no clear view of performance data. Manual invoicing and fragmented communication workflows led to slow fulfillment and lost opportunities.

Problem Statement

Innovative India Agritech faced a disconnected digital setup across online Shopify sales, in-store POS, and communication channels. Customers lacked multilingual access, dealers couldn't sync with inventory in real time, and leadership had no clear view of performance data. Manual invoicing and fragmented communication workflows led to slow fulfillment and lost opportunities.

Approach

We re-engineered their Shopify ecosystem with persona-based login flows, integrated Shopify POS with CRM systems, and implemented WhatsApp Cloud API for end-to-end commerce. Multilingual content delivery was enabled using a language engine, while real-time dashboards offered granular insights. The solution unified operations, automated workflows, and improved visibility across all retail touchpoints.

Solution Overview

Solution Overview

The platform centralizes retail workflows—supporting role-based logins, Shopify POS sync, CRM data automation, and WhatsApp bot-driven shopping experiences with regional language support.

Solution Overview

The platform centralizes retail workflows—supporting role-based logins, Shopify POS sync, CRM data automation, and WhatsApp bot-driven shopping experiences with regional language support.

Impact

The solution improved fulfillment speed by 40 percent, increased abandoned cart recovery by 22 percent, and enabled CRM-driven insights to guide stock and campaign planning.

40% reduction in order processing delays

22% uplift in WhatsApp cart recovery

6-language rollout in 4 regional markets

40% reduction in order processing delays

22% uplift in WhatsApp cart recovery

6-language rollout in 4 regional markets

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